Privacy Policy
1. Information We Collect
We collect information you provide directly to us, including your name, phone number, email address, home address, and details about your appliance and repair needs. We also collect information automatically when you use our website, such as IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect to schedule and provide repair services, communicate with you about appointments, send service confirmations and updates, respond to your inquiries, improve our website and services, and comply with legal obligations.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, subject to confidentiality agreements. We may disclose information when required by law or to protect our rights.
4. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse cookies, but some features of our website may not function properly as a result.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide you with our services and as required by applicable laws. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
7. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You may also opt out of receiving marketing communications from us at any time. To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at info@thermadorhomeappliance.com or call 844-971-1516.